How long until my order ships?
Your order will be packed and dispatched within 3-5 business days of your ordering. If we encounter any delays in your order being packed/dispatched you will be emailed as notification of the delay. We try to get orders out as quickly as possible, and where we can, we try to beat the 3-5 day period!
Current Australia Post Update on Covid -19
Australia post has taken into consideration the current Corona Virus Pandemic issue and how your parcels will be delivered.
You can read more about Australia Post's new delivery methods here.
All packages are dispatched using Australia Post e-parcel service, either standard or express, as selected by the customer. Keep in mind, as mentioned above, all items take 3-5 business days to be packed. From this point, the time frame can vary for each order to arrive to you due to location and potential unforeseen delays. Generally, express items arrive within 3 business days of dispatch, and standard items arrive within 5-8 business days of dispatch.
Click and Collect Option - Canberra only
With strict NRL bio-security protocols in place, the new Huawei Raiders Centre currently remains closed to the public until further notice. As a result Click and Collect is not currently available.
When available, you can Click and Collect your items free of charge from the Huawei Raiders Centre 14 Torrens Street, Braddon. The office is open 9am-5pm Monday through to Friday. However you must wait until notification has been sent that your items are ready for collection!
International orders are sent via standard international service through Australia Post (China, United States, Canada and the United Kingdom). This service is tracked and can take anywhere between 3 and 10 business days to arrive upon dispatch.
Orders to New Zealand are sent through a tracked express service via Australia Post. This service can take anywhere between 2-6 business days to arrive upon dispatch.
International postage costs do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.