How long until my order ships?
All Raiders Shop orders will be packed and dispatched within 3-5 business days of you ordering. If we encounter any delays in your order being packed/dispatched you will be emailed and notified of the delay. We try to get orders out as quickly as possible, and where we can, we try to beat the 3-5 day period!
Please note we are running a Mid-Season Sale from Friday 17 June to Thursday 30 June so shipping timeframes may be slightly delayed during this time.
All packages are dispatched using Australia Post e-parcel service, either standard or express, as selected by the customer. Keep in mind, as mentioned above, all items take 3-5 business days to be packed. Raiders Shop does not offer same day or next day shipping guarantees on orders with express post as the choosen shipping method.
From this point, the time frame can vary for each order to arrive to you due to location and potential unforeseen delays. Generally, express items arrive within 3 business days of dispatch, and standard items arrive within 5-8 business days of dispatch.
Click and Collect Option - Canberra only
You can now Click and Collect your items free of charge from the Canberra Raiders Centre at 14 Torrens Street, Braddon. Orders will be ready for pick up 3-5 business days once your order is confirmed.
The Raiders Centre is open 9am-5pm Monday through Friday excluding public holidays. However you must wait until notification has been sent that your items are ready for collection!
If you wish for someone to collect your order on your behalf, please email firstname.lastname@example.org to obtain the relevant information and forms.
International orders are sent via standard international service through Australia Post (China, United States, Canada and the United Kingdom). This service is tracked and can take anywhere between 3 and 10 business days to arrive upon dispatch.
Orders to New Zealand are sent through a tracked express service via Australia Post. This service can take anywhere between 2-6 business days to arrive upon dispatch.
International postage costs do not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.